Shipping policy

At Forma Haven, every piece is selected with intention and crafted or sourced with care. To bring you exclusive, globally curated items, we partner with a distinguished network of suppliers and artisans — some of whom ship from overseas. Because of this, shipping methods and delivery timelines can vary by product and supplier.

We appreciate your patience as your chosen pieces make their way to you, and we are committed to keeping you informed every step of the journey.

---

Order Processing

All orders are processed within 1–5 business days unless otherwise stated on the product page.
Once your order ships, you will receive a confirmation email with tracking details (when available).
Please note that multi-item orders may arrive in separate deliveries, as they may be fulfilled by multiple suppliers.

---

Worldwide Delivery

Forma Haven ships internationally. Some items are dispatched from overseas suppliers, including within the European Union and other international regions.

Delivery estimates are available on each product page whenever possible.
Because of the exclusive and global nature of our sourcing, exact delivery windows cannot be guaranteed.

---

Customs, Duties & Import Taxes

International shipments may be subject to customs inspections, duties, VAT, or additional import fees based on your destination country.

• Customers are responsible for all applicable customs and import fees.

• Forma Haven cannot influence or predict these charges.

• Customs delays may extend delivery timeframes.

We appreciate your understanding regarding international import regulations.

---

Estimated Delivery Timeframes

Delivery timelines vary by product, supplier, and destination. The ranges below provide general expectations:

These are estimates only; transit times may be longer during peak seasons, customs processing, or logistical disruptions.

---

Tracking & Delivery Support

If your order appears delayed or tracking information has not updated for an extended period, our support team is here to help.

Please contact us via our Contact Page and include your order number and, if available, your tracking link for swift assistance.

We will collaborate directly with the supplier to locate your package and provide a resolution.

---

Address Accuracy

To ensure a seamless delivery experience, please verify that your shipping information is entered accurately at checkout.

Forma Haven is not responsible for:

• Deliveries delayed or returned due to incorrect or incomplete addresses

• Additional fees for reshipment or forwarding

---

Undeliverable or Returned Shipments

If an order is returned to the supplier due to non-delivery (for example: refused delivery, unclaimed package, or address error), return shipping or restocking fees may apply. These costs vary by supplier; we will always communicate and confirm before processing.

---

Our Commitment

Every order placed with Forma Haven represents more than a transaction — it is an investment in exceptional design. We are honored to curate pieces for your home and lifestyle, and we strive to ensure they arrive with the care and attention they deserve.